Refund policy
Return and Refund Policy – PetLoveFy.com
Effective Date: 07/21/2026
At PetLoveFy.com, we take pride in the quality and care of our pet products. Our goal is for every pet and owner to be happy with their purchase. To maintain product integrity and ensure fair practice, we have implemented the following return and refund policy.
1. Returns Are Limited
- We strive to minimize returns by providing accurate product descriptions, clear images, and detailed ingredient or material information.
- Returns are only accepted in exceptional cases (damaged, defective, or incorrect items).
- We do not accept returns for opened food, supplements, or consumable products, or for products that have been used.
2. Initiating a Return
- If a return is absolutely necessary, you must contact our support team at [support@petlovefy.com] before sending any items.
- Our team will review your request and provide the return shipping address and instructions.
- Unauthorized returns sent without contacting support may not be accepted or refunded.
3. Return Shipping Costs
- Customers are responsible for all return shipping costs.
- We recommend using a trackable shipping service.
- PetLoveFy.com reserves the right to inspect the returned items to confirm eligibility.
4. Refunds
- Refunds are issued for the product price only, after inspection and approval.
- Shipping costs are non-refundable.
- Refunds are processed within 5–7 business days to the original payment method.
5. Exchanges
- Exchanges are only possible for the same product, if available.
- Customers must pay for return shipping; PetLoveFy.com covers shipping for the replacement product.
6. Non-Returnable Items
- Opened food, supplements, and consumable products.
- Items used or damaged by the customer.
- Products purchased during clearance or promotional campaigns (unless defective).
7. Defective or Damaged Items
- If the product arrives defective or damaged, contact support@petlovefy.com within 7 days of receipt.
- Include photos of the damage and your order number.
- PetLoveFy.com will provide a replacement or full refund, including shipping.
8. Right to Refuse Return
- PetLoveFy.com reserves the right to refuse any return that does not meet these conditions.
- Returns sent without approval will not be accepted.
Summary for Customers
- Max return window: 7 days for defective/damaged items only
- Customer pays return shipping
- Only unused, unopened items are eligible
- Refund: product price only (shipping non-refundable)
- Return address provided by support only